Frequently Asked Questions

FAQs

At St. Andrew’s Dental Centre, we understand that patients have a variety of questions about dental treatments, costs, and what to expect during each appointment. We’ve compiled a list of Frequently Asked Questions to help you feel prepared and confident about your visits. If you don’t see the answer you’re looking for, please call us at 905-727-4243—our friendly team is here to help!

What types of payment methods do you accept?

We strive to make paying for your dental care as convenient as possible. We accept a variety of payment methods, including cash, debit cards, major credit cards, and direct electronic insurance billing (when available). If you have specific questions about payment methods or would like to set up a payment plan, our front-desk team is happy to help.

How does your clinic handle insurance claims and coverage?

We know insurance can be confusing, so we take care of the paperwork for you. We offer direct electronic billing for most dental insurance providers, which means you won’t have to submit claims yourself. If your plan requires out-of-network coverage or has special stipulations, our knowledgeable staff will help you navigate the details and make sure you maximize your benefits.

Do you offer payment plans or financing options?

Yes. We understand that treatments such as cosmetic dentistry, full mouth rehabilitation, or sleep apnea appliance therapy can involve greater financial investment. To make these services more accessible, we offer flexible payment plans. Our goal is to ensure you receive the care you need without unnecessary financial stress.

What should I bring to my first visit?

For your first appointment, please bring:

A valid photo ID
Your dental insurance card (if applicable)
A list of any medications you’re taking
Any recent dental X-rays you have (if available)
This information helps us start your patient file accurately and ensures we have all we need to provide efficient, personalized care.

Will I see Dr. Angela Morales for every visit?

Dr. Angela Morales oversees all patient treatment plans and conducts exams. However, depending on the nature of your appointment, you may also see one of our experienced hygienists or assistants. Rest assured, Dr. Morales reviews all patient records and stays involved in every step of your treatment to ensure continuity of care.

How do you maintain infection control and patient safety?

We adhere to strict sterilization and cross-contamination prevention protocols recommended by the Royal College of Dental Surgeons of Ontario (RCDSO) and follow guidelines from health authorities, including the CDC (Centers for Disease Control and Prevention) for best practices. Our team uses personal protective equipment (PPE), thoroughly disinfects treatment rooms between patients, and ensures all instruments are properly sterilized or single-use. Your safety is our top priority.

What if I’m anxious or nervous about dental procedures?

We understand many patients have dental anxiety or fear. We take a compassionate approach, offering amenities to keep you comfortable—from gentle music or movies to The Wand Anesthesia for more comfortable injections. Our team will walk you through each step, explain the process, and ensure you’re relaxed and informed before we begin any treatment. We believe open communication is key to a calm and positive experience.

Do you treat children and special-needs patients?

Yes, we’re a family-oriented practice welcoming patients of all ages and diverse backgrounds. We adapt our approach for pediatric and special-needs individuals, focusing on gentle, patient-centered care that accommodates sensory or mobility considerations. If you have unique requirements, feel free to discuss them with our team beforehand so we can ensure the best possible experience.

How often should I schedule cleaning and checkup appointments?

What is your policy on cancellations or rescheduling?

We generally recommend a checkup and cleaning every six months for most patients. However, some individuals—particularly those with a history of gum disease, ongoing treatments, or specific health issues—may benefit from more frequent visits. Your dentist or hygienist will suggest the ideal schedule based on your current oral health.

Can I book an emergency appointment for tooth pain or injury?

Absolutely. Dental emergencies—such as severe toothaches, broken teeth, or unexpected injuries—can happen at any time. We do our best to accommodate emergency appointments, sometimes even with early morning or late evening availability. Call us right away if you’re experiencing an urgent dental issue.

What if I need a second opinion on recommended treatment?

We encourage our patients to feel confident about their dental choices. If you’d like a second opinion, we’re happy to provide copies of your X-rays and records at your request. We can also review any concerns you might have about your proposed treatment plan in detail. Our goal is to help you make an informed decision that feels right for you.

How do I know if I’m a candidate for a sleep apnea appliance or snoring treatment?

If you frequently snore, feel fatigued despite getting enough hours of sleep, or have been diagnosed with mild to moderate obstructive sleep apnea, a custom oral appliance might be a good solution. During a consultation, Dr. Morales will assess your airway, jaw alignment, and overall oral health, and may recommend a sleep study. Based on the findings, we can customize an appliance that repositions your jaw or tongue to keep your airway open during sleep.

What’s the difference between full mouth rehabilitation and regular restorative dentistry?

While restorative dentistry typically addresses individual issues like a single crown or filling, full mouth rehabilitation is a more comprehensive approach for patients with multiple or complex dental concerns. This can include a combination of crowns, bridges, implants, dentures, and bite adjustments to restore function, balance, and aesthetics. We’ll create a step-by-step plan that prioritizes your comfort, budget, and desired outcome.

Do you provide warranties or guarantees on dental work?

We stand by the quality of our treatments and materials. While specific guarantees may vary depending on the procedure and your individual circumstances, we do our best to ensure the longevity of your restorations. Our team uses high-quality materials and advanced techniques to minimize complications. We’ll also guide you on maintenance tips—like good oral hygiene and regular checkups—to help your restorations last as long as possible.

Have More Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to get in touch. Our friendly and knowledgeable team at St. Andrew’s Dental Centre is here to help guide you through every step of your dental journey. Call us at 905-727-4243 or request an appointment online today. We look forward to partnering with you for a healthier, happier smile!